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Investor Grievance

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Grievance Redressal

Customer / Investor Complaints & Grievance Policy

Kevalgyan Capital Pvt. Ltd. is committed to addressing investor complaints and grievances in a fair, transparent and timely manner.

Customer / Investor Complaints and Grievances Policy

Any complaint received from a client is recorded in the complaint register and worked upon by the Customer Care Executive for resolution. The complaint is examined based on the facts and documents available, and the client is provided with an appropriate response/resolution within 7 working days.

In case the complaint is not resolved within 7 working days, or to the client’s satisfaction, the matter is escalated to the First Escalation Officer designated for further review and resolution.

In case the complaint is not resolved within the next 7 working days, or to the client’s satisfaction, the matter is escalated to the Managing Partner / Final Escalation Officer designated for review and resolution.

Resolution Process

Grievance Escalation Process

01 — Customer Care

The complaint is first registered and reviewed by Customer Care based on the available facts and documents.

Resolution Target: Within 7 Working Days

02 — First Escalation Officer

If the complaint is not resolved within 7 working days, or to the client’s satisfaction, it is escalated for further review.

Further Resolution Target: Next 7 Working Days

03 — Final Escalation Officer

If the grievance remains unresolved or the client is dissatisfied, the matter is escalated to the Managing Partner / Final Escalation Officer.

Final Review & Resolution

Assistance to Investors and AMCs

We provide all possible assistance to investors in registering and resolving their grievances/complaints.

Wherever required, we also coordinate with the concerned Asset Management Company (AMC), Registrar & Transfer Agent (RTA), or other relevant intermediary to facilitate resolution of the complaint and provide the necessary information/documents.

Contact Details

Grievance Redressal Contact Persons

Investors may contact the appropriate person below according to the escalation level of their complaint.

1. Dr. Saurabh Kumar Jain

2. Dr. Gaurav Kumar Jain

Final Level

Concerned Mutual Fund / AMC / RTA

Investors may approach the Investor Service / Grievance Redressal Officer of the concerned Mutual Fund, AMC, or RTA for matters requiring resolution at their end.

SEBI – SCORES

If the grievance remains unresolved, investors may lodge their complaint through the SEBI Complaints Redress System (SCORES) at: